| |  | Books : Difficult Conversations: How to Discuss what Matters Most |  | | | | | | | | | |
List Price:$15.00
Our Price: $10.20
You Save: $4.80 (32%)
Prices subject to change.
Availability:Usually ships in 24 hours
Binding: Paperback
Dewey Decimal Number: 158.2
EAN: 9780140288520
ISBN: 014028852X
Label: Penguin (Non-Classics)
Manufacturer: Penguin (Non-Classics)
Number Of Items: 1
Number Of Pages: 250
Publication Date: 2000-04
Publisher: Penguin (Non-Classics)
Release Date: April 03, 2000
Sales Rank: 894
Studio: Penguin (Non-Classics)
Related Items:
Editorial Review:
Product Description:
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill.
Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying 'no,' or 'I'm sorry,' or 'I love you,' we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation
Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
'Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does.'-- The New York Times
'These talented communicators blend a daunting array of disciplines into highly readable and practical advice.'-- Booklist
'Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?'-- Tom Peters
'Emotional Intelligence applied to life's tough moments.'-- Daniel Goleman
Amazon.com Review:
We've all been there: We know we must confront a coworker,store clerk, or friend about some especially sticky situation--and weknow the encounter will be uncomfortable. So we repeatedly mull itover until we can no longer put it off, and then finally stumblethrough the confrontation. Difficult Conversations, by DouglasStone, Bruce Patton, and Sheila Heen, offers advice for handling theseunpleasant exchanges in a manner that accomplishes their objective anddiminishes the possibility that anyone will be needlessly hurt. Theauthors, associated with Harvard Law School and the Harvard Project onNegotiation, show how such dialogues actually comprise three separatecomponents: the 'what happened' conversation (verbalizing what webelieve really was said and done), the 'feelings' conversation(communicating and acknowledging each party's emotional impact), andthe 'identity' conversation (expressing the situation's underlyingpersonal meaning). The explanations and suggested improvements are,admittedly, somewhat complicated. And they certainly don't guaranteepositive results. But if you honestly are interested in elevating yourcommunication skills, this book will walk you through both mistakesand remedies in a way that will boost your confidence when suchunavoidable clashes arise. --Howard Rothman
Customer Reviews Average Rating: 
Rating:  - Full of how to's
Definitely on my recommended book list.A must read for women in business.
Susan Bock
The Success Coach for Women in Business
www.SusanBockSolutions.com
Rating:  - Good Reference
Good reference book with some good advice in it.I would recommend it for someone having to deal with some really difficult folks!
Rating: - conversations
It is intense with good information, should be read slowly in order to incorporate suggested language into daily routine.
Rating: - Looking forward to great results!
This book helped me to recognize where some of my previous conversations have gone wrong and should help me gain the foresight I need to avoid repeating the same mistakes in the future. Also a book that have a great chapter about this topicis I Love You. Now What?: Falling in Love is a Mystery, Keeping It Isn't
Rating: - Great Book
This book is a wonderful tool to assist you in crafting a good response to a difficult conversation or work on training your management team to converse well.The contribution ideas are priceless, its a bargain for the price and a must have in any executive's library.
Difficult Conversations: How to Discuss what Matters Most | | | |
| | | |  | | | | | | | | | | | | | | | |
| | | | | 
2004-2007 Copyright © , All right reserved.
the website powered by web hosting. |
|
|
