| |  | Electronics Panasonic Dect 6.0 Series Dual Handset Cordless Phone System with Answering System (KX-TG1032S) |  | | | | | | | | | | Rating:  - Panasonic Dect 6.0 - great phone
This phone has met all of my expectations. It was quick and easy to set-up and has great reception quality.
Rating: - Great phone!
Phone's are great - no interference with all the electronics in our house (2 baby monitors, rf remote, wireless internet)
Battery life is not that great, but everything else is great.
Rating:  - This phone sucks
The only reason I gave this phone 1 star is because I can't give it zero!I bought this phone as a replacement for a 5-year-old VTECH cordless phone that I bought for $15.While the VTECH phone was deficient in many ways (poor battery life, questionable sound quality), at least it always had a clear connection to the base from anywhere in my apartment.The problem with this phone started when I hooked it up, charged it overnight, and then turned it on.Without even calling anyone, I could tell there was a "connection" problem between the handset and the base.Anytime I walked more than 10 feet away from the base, the dial tone (and, when I called people, their voices) began to crack and break up, even if I was in direct line-of-sight to the base.By the time I got to the other end of my apartment (about 40 feet away), the breaking-up of the signal was so bad, it was impossible to have a conversation.I called Panasonic tech services, who walked me through a couple of steps ("registering" the handset to the base, etc.), but nothing helped.So I called Customer Service and arranged to return the phone (at my own expense.)I was assured that they would "thoroughly test" a replaement phone before they sent it to me.I then waited about 12 days for the replacement phone to show up.My first surprise came when I openend the shipping box.While I had sent them my brand new phone, carefully repacked in the retail box, the phone I received from them contained all the parts taped and shrink-wrapped onto a piece of cardboard.(It turns out that they replace any returned phone, even a brand new one, with a "refurbished" phone, which I take to mean someone else's broken phone which they have attempted to repair.I'm sure that, as I write this, someone somewhere is receiving my broken phone as a replacement for the one they sent in.)Sure enough, I plugged in this phone and charged it, and then turned it on.It had the same problem.Not as bad, but by the time I was about 20 feet away from the base, the "crackling" and breaking up began, and at 40 feet away, it was noticeable and disturbing.I called Customer Service, and the rep said that the problem was due to where the phone base was located, and I should move it somewhere else.I explained that the phone was in my kitchen, plugged into the only phone jack in my apartment (and that the cheap VTECH phone had never had this problem.)He then insisted that the problem was "interference" from nearby "electronic devices".I explained that the only electrical devices nearby were a refrigerator and a dishwasher, and the nearest computer was about 20 feet away.He then suggested I take the phone to a neighbor's home, plug it in, and walk around their apartment testing the phone (I'm sure!).So he said I would have to return the phone and wait for a replacement, and offered to email me a prepaid UPS label, which he said I would receive by email in "24-48 hours".I asked why I hadn't been offered a prepaid UPS label the first time I returned the phone, and he said he didn't know.I asked what would happen if the next phone they sent me had the same problem, and he said I would have to return that phone too, and they would then "consider another solution", but he wouldn't tell me what that other solution was.I asked to speak to a Supervisor, and was put on hold for 15 minutes.When a Supervisor finally came on the line, he asked me to explain my problem from the beginning.I asked him if he had not been briefed by the rep (during my 15 minute wait!) or read about my problem in the case file, and he said he had, but it was their policy to "hear the whole story from the customer".After going through the whole thing again, he offered no new information, assistance, or solutions.I asked him why they had Supervisors if they were not empowered to do anything more than the reps to satisfy an unhappy customer, and he had no answer.To end this long story, I received the prepaid UPS label 6 days later (!), but it was too late.I have bought a new phone, made by a competitor and less expensive (which worked fine right out of the box) and thrown this piece of junk in the garbage and chalked it up to an expensive lesson: don't buy products from this company.
Rating:  - No ringer off button
There has been lots of praise for this phone. And it's all true. However I'm going to mention two gripes I have. First, do you know how many keystrokes it takes to turn the ringer on the handset to OFF?TEN! Yes that's right. If your phone is in your bedroom, and you want to turn the ringer off at night so as not to get a wrong number call in the middle of the night, you need to turn the ringer off. The stupid process is:
1. Down Arrow
2. Down Arrow
3. Down Arrow
4. Down Arrow
5. Down Arrow
6. OK Button
7. OK Button
8. OK Button
9. Up Arrow
10. OK Button
Now the ringer is off, and you can have peace of mind that you will not get disturbed at night. Now the next morning, if you want to turn the ringer on again, you need to press TEN more keystrokes to turn the unit on again. Now do this over and over, every day for the rest of your life. Whatever happened to the ringer on and off switch that phones used to have?
Next, if that same phone is in your room and sitting on the base unit, you will have a nice night light in your room, because the indicator light NEVER turns off as long as the unit is on the base. This can be covered up though with tape.
OK, aside from these two points, there are too many pro's about this phone not to keep it, especially when compared to the competition.
Rating: - Very nice wireless phone
The phone works fine in my apartment, it works everywhere even in places were 5.8 GHZ didn't do so well. I recommend this dual handset.
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